DFI NFII Ultra: Mean Green Dream Machine
by Wesley Fink on July 30, 2003 6:25 PM EST- Posted in
- Motherboards
DFI NFII Ultra: Tech Support and RMA
For your reference, we will repost our support evaluation procedure here:
The way our Tech Support evaluation works is first, we anonymously email the manufacturer's tech support address(es), obviously not using our AnandTech mail server to avoid any sort of preferential treatment. Our emails (we can and will send more than one just to make sure we're not getting the staff on an "off" day) all contain fixable problems that we've had with our motherboard. We allow the manufacturer up to 72 (business) hours to respond, and then we will report whether or not they responded within the time allotted, and if they were successful in fixing our problems. In case we don’t receive a response before the review is published, any future responses will be added to the review, including the total time it took for the manufacturer to respond to our requests.
The idea here is to encourage manufacturers to improve their technical support as well as provide new criteria upon which to base your motherboard purchasing decisions. As motherboards become more similar everyday, we have to help separate the boys from the men in as many ways as possible. As usual, we're interested in your feedback on this and other parts of our reviews, so please do email us with your comments.
DFI’s easily obtainable RMA policy can be found by visiting their U.S. website at www.dfiusa.com and by clicking on the Support hyperlink at the menu listed on the left of their home page. The international DFI site is linked from this site, or can be accessed at www.dfi.com. Further Technical Support and FAQ's are available at this main site. There are links at the main site to a dedicated site for the LanParty series motherboards, which can be directly accessed at www.lanparty.com.tw. If you would like to RMA your DFI motherboard, DFI suggests that you should first contact the vendor from where you purchased your motherboard before reaching out to DFI's tech support and RMA.
For US customers, Technical Support is available by email at techsupport@dfiweb.com. DFI's tech support response time was excellent, coming in just 26 hours after our original email. The reply from the technical support representative was a sincere attempt to solve our problem, and the advice offered was helpful. The experience left a very positive impression of DFI’s commitment to customer satisfaction. Hopefully, some of the more recognized motherboard makers will follow in the footsteps of companies like DFI in terms of tech support.
DFI offers very clear instructions for motherboard returns as well as any technical support questions – for both US and international customers. Those who cannot find a local resource should send their Tech Support inquiries to the main site in Taiwan. DFI seems to be expanding their on-line resources, and there was more on-line information available than we found in the last look at DFI. There is more good news: the information and resources are easy to find without going through endless links. DFI has done an outstanding job of making customer service a priority, and we think many of you will be pleasantly surprised at the responsiveness you will find in your contacts at DFI.
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Anonymous User - Friday, August 1, 2003 - link
This article is useless because it doesn't help anyone that is looking for a high-end board.
1.Readers want to see how it compares in games! Even though it is stated that different video cards are used, these numbers do not help anyone.
2.Readers want to see how it compares against other top of the line boards! (why not compare it against a P3, it would be just as usefull!)
3."Performance tests for the DFI NFII Ultra LanParty were run with the ATI 9800 PRO 128MB video card with AGP Aperture set to 32MB"
AGP Aperture set to 32MB??? Most people would set this to 128MB! Is there a compatibility problem that should of been stated?
This article should either be fixed or removed from AnandTech's website as it is damaging to their reputation.
If nothing is done about this article then it shows how much AnandTech listens to it's readers.
-no insult intended towards anyone-
Anonymous User - Friday, August 1, 2003 - link
This article is a bit low on quality. Visiting the forums I know there are tons of qualified guys/gals that would love, including myself, to write/work at anand. I can't believe that this new guy was the best thing they found. I agree with other comments posted. I also hate with a passion the new benchmark result that are used in some of the article, some were flash... I restrict what runs on my browser because I hate to see a woman f****** a cow when I browse. What happened to the plain jpeg/gif of the past? Would much prefer that since otherwise no point of reading the articleAnonymous User - Friday, August 1, 2003 - link
just wanted to respond to number 18, who quoted one of my comments.Actually man, I have been a NVIDIA fan and own several NVIDIA products. However as with most of us gamers you have to go where the speed, performance and quality is. I do own a 9700 pro and currently use it for my main gaming, but then again why not? does NVIDIA produce anything that compares?
NVIDIA has had their last 2 product lines fail, along with there cheats and shortcuts to produce good numbers. I seem to remember another company that did those things, can we say 3DFX? Who baught them???? NVIDIA.
my point was not that i am biased, but that ATI is currently the top of the line for speed, quality and performance, besides the fact it supports the new directx9.
which is better to do tests on after all, outdated and slow technology, or up to date top of the line technology?
Anonymous User - Thursday, July 31, 2003 - link
Jeez, why would anyone even bother writing articles for such ungrateful SOBsAnonymous User - Thursday, July 31, 2003 - link
I may have missed it, but how much is this thing gonna cost?justly - Thursday, July 31, 2003 - link
There is an explanation about the scores, at the bottom of the preformance test configuration page you can read this"Many benchmarks show widely different results with different video hardware, so we have indicated benchmarks run with the ATI Radeon 9800 PRO with an asterisk. Benchmarks without an asterisk were run with the nVidia Ti4600."
Iam glad to see the move to the ATi 9800 Pro, this eliminates any video bottleneck and allowes for 8X AGP compatibility testing.
Anonymous User - Thursday, July 31, 2003 - link
This article really needs fixin!First major complaint is the use of old graphics cards. Compare apples to apples. Not apples to oranges to peaches.
Second, the Asus A78NX was not tested either. This IS the gold standard with AMD enthusiasts. How can we make a good comparison?
Third, where are the game tests and 3D Mark scores?
Anonymous User - Thursday, July 31, 2003 - link
In response to #6(Wesley):I'm not saying your numbers are wrong, I'm saying your description seems wrong. As #21 points out, that description makes absolutely no sense, and as far as I've read, it's wrong. RAID 1.5 is a RAID 1 mirror with "optimized" reads; nothing more. Check Tom's Hardware, I believe they have a good article on this.
Anonymous User - Thursday, July 31, 2003 - link
Umm....Striping and mirroring with 2 drives only?OK...Let's look at this the way he explained it:
Take 2, 80 GB drives...
Half of each contains is striped, the other half used to mirror the stripe.
In what way is this useful? If 1 drive fails, you've lost the stripe AND the useless mirror...
Please explain to me why this is a good thing, Anandtech....
-Phil Green
LM Information Systems
Anonymous User - Thursday, July 31, 2003 - link
ok i wont comment the different video cards used, im sure you realise this isn't right... especially for the games benches.hopefully you'll make up, testing the other boards with this raddy too... also all tests that were done on just this board shall be done to the rest of the boards in time... when you fix all these things i hope you'll put up some notice on the main page.
i got a major complaint however... the idea to use flash for displaying the graphs isn't good at all. the newest flash plugins for mozilla are incredibly slow, and almost make my pc freeze as i open multiple tabs with your articles(with at least 2 flash adds on each page) so i prefer to disable my flash plugin. i know i dont represent the majority of your readers here, so i'm not important... but yet i think you should consider simple gifs for your graphs.
now another thing... why does the forum open in such a weird window? i mean, no addressbar and toolbar, etc. thats kinda annoying.
now a question about the test results... i find some specview results quite weird. in a couple if tests the dfi scores quite less than the rest, and then there's that test where dfi scores 5 times more than the rest.... i'd like to read your comment on these tests, hopefully you have some explanation.
bye folks, and forgive my bitching :) inspite it, i do like your site and thank you for the articles. you're doing a great job