MSI K8N Neo Platinum: First nForce3-250Gb
by Wesley Fink on April 26, 2004 12:05 AM EST- Posted in
- Motherboards
Tech Support and RMA: MSI K8N Neo Platinum
Our support evaluation procedure tries to determine the responsiveness of manufacturers to Technical Support problems. Our procedure is as follows:The way our Tech Support evaluation works is first, we anonymously email the manufacturer's tech support address(es), obviously not using our AnandTech mail server to avoid any sort of preferential treatment. Our emails (we can and will send more than one just to make sure we're not getting the staff on an "off" day) all contain fixable problems that we've had with our motherboard. We allow the manufacturer up to 72 (business) hours to respond, and then we will report whether or not they responded within the time allotted, and if they were successful in fixing our problems. In case we don't receive a response before the review is published, any future responses will be added to the review, including the total time it took for the manufacturer to respond to our requests.
The idea here is to encourage manufacturers to improve their technical support as well as provide new criteria upon which to base your motherboard purchasing decisions. As motherboards become more similar everyday, we have to help separate the boys from the men in as many ways as possible. As usual, we're interested in your feedback on this and other parts of our reviews, so please do email us with your comments.
MSI's RMA policy lists some steps for you to take before filling out their RMA form, which you can access by clicking on the "contact us" link on their web site. Once you've done that, click on one of the U.S. locations, where you will find their U.S. RMA policy. For other countries, follow the same procedure.
Here are some of the things that MSI asks of you in order to make your RMA experience easier:
- First contact the retailer from which you purchased the motherboard before contacting MSI.
- Contact information is required: name, address, telephone, city, state, zip code, etc.
- Provide item and serial number, and e-mail your RMA form to msirma@msicomputer.com.
- You must mark the RMA number outside of the shipping box or MSI will decline your request.
- RMA number will be valid for only 30 days.
MSI's office hours are Monday through Thursday, from 7:30 AM to 5:30 PM (Pacific Time); Friday's hours are from 8:30 AM to 4:00 PM. You can reach their tech support line by calling (626) 581-3001 or faxing them your questions at (626) 581-7221. Due to their busy schedule and the high volume of questions received, MSI strongly suggests that you start the process by filling out their "technical support request form".
MSI also provides tech support to countries in addition to the U.S. and Taiwan, such as Australia, Brazil, China, Czech, France, Germany, Hong Kong, Japan, Netherlands, Russia, and others. MSI has improved their RMA and tech support in recent months, which we have been happy to see. Far too many motherboard manufacturers still lack quality service in the RMA and tech support department, and unfortunately, it often appears that the larger the company, the worse the service you will normally receive. MSI is a top 5 manufacturer, so we are particularly happy to see MSI improving in the area of Technical Support and the handling of Customer returns.
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kmmatney - Tuesday, April 27, 2004 - link
Ahhhhhh! A long spiel about how great the board is at overclocking....and then no overlocked benchmarks!! I want to see how much gain you get! How about a single game and encoding benchmark?Pumpkinierre - Monday, April 26, 2004 - link
I agree with #10, Wesley, you should include at least one synthetic with your overclocking tests because you have'nt done any good overclocking/high FSB tests on a64s as you havent had a mobo with good PCI/AGP lock or >250 FSB til now. It makes me wonder why because you are thorough with the p4/i875 and by your own admission the gigabyte and shuttle nF3-150 have PCI/AGP locks and ClockGen adjusts the FSB. The location of the a64 memory controller ondie means the memory sync/async tests results from intel systems cant be translated to the a64 ones. So, in my opinion, for conservative a64 overclockers, benchmark results at the same cpu speed but different FSB (clockspeed) sync or async and HT alteration would be of good use. I know you are just seeing the limits etc. but you must be running stability tests so it costs you nothing in time to throw in the sandra or Memtest86 bandwidths or even 3DMark2001/2003 results.And I agree there is merit in running cool and quiet with overclocked systems(if possible) as the windows software overclockers are still not perfect and only available on some brands.
Jeff7181 - Monday, April 26, 2004 - link
Wesley,It may not really fit in with a motherboard review, but seeing as how it seems overclocks on the nF3 150 and KT800 chipsets have been limited by the motherboard, it makes sense to test the overclocked performance to see if it's worth paying for a motherboard with lower performance at stock speeds that might provide a lot better performance once overclocked. For example, if the nF3 250 can only match KT800 performance after overclocking, it makes the choice much more clear.
cnq - Monday, April 26, 2004 - link
Wesley,Thanks for the quick response. Glad to hear you are considering mixing manual overclocking with cool'n'quiet in future tests.
You mention that "I am not convinced that it matters to most overclockers". I think that's just because c'n'q' is fairly new. If you tell them that c'n'q is just the thing to help prolong the life of their overworked system, they'll start paying attention. Only those who run 100% cpu utilization 24/7/365 won't care.
For the rest of us, mixing Cool'n'Quiet with overclocking makes perfect sense (throttle back the cpu when just web browsing; crank it up to overclocked when you need a burst of bower, which in my case is compiling. Note that I'm not counting MSI's CoreCell auto-overclocking because it's not powerful enough...)
I'd also claim that Cool'n'Quiet is *doubly* useful in a heavily overclocked system. Such systems are often on the ragged edge of overheating, and thus could benefit more than anyone from throttling at times of light or moderate load.
Naturally, when the load jumps back up, we'd want the fully overclocked manual settings to automatically kick back in. And that's the rub. Will that part work?
Has anyone tried running Cool'n'Quiet on a manually overclocked A64? Does it (a) work perfectly, (b) crash, (c) not crash but "forgets" your overclock settings, (d) other? I'm guessing it will crash, esp. if manual overclock settings included changing the CPU voltage or raising the HTT while lowering the CPU multiplier. Hoping to hear I'm wrong (for at least one A64 board) before making purchase...
Schnieds - Monday, April 26, 2004 - link
Do you have any idea when this motherboard will be available for purchase in retail outlets? From the review it sounds like this board is a release version and ready for retail, but no one seems to know when it will actually be available for purchase... Thanks for the great review.Wesley Fink - Monday, April 26, 2004 - link
#7 - nForce3 chipsets automatically control Bank Interleave and Command Rate - there are no manual options. Some VIA chipsets do allow interleave and command rate settings. We always specify the setting we used in the review - if those settings are available. If they are not an available option we state NA for Not Available in our Memory Stress Testing tables. We also always enable interleave if it is an option.#8 - I added Cool'n'Quiet to the Feature list at your suggestion. Most overclockers turn off auto features for overclocking, because frankly I can always out-tweak Auto settings on OC. I will consider doing more with Cool'n'Quiet in overclocking, but I am not convinced it matters much to most overclockers.
#9 - Corrected. Not to be defensive, but if you want to see how much AnandTech found with this board that other sites missed, read through K8N Neo reviews that others have posted.
#10 - What would it take to make you happy on OC results in board reviews? I have explored 1:1 vs aynch in memory reviews. Performance results at a full-range of OC and timings are always a part of memory reviews. What would you like to see in motherboard reviews?
Jeff7181 - Monday, April 26, 2004 - link
No overclocked comparisons? Awwww man... questions still unanswered...KillaKilla - Monday, April 26, 2004 - link
How well did the Albatron GeForce FX5950U work with those ATI Catalyst 4.4 drivers?Not to be sarcastic, but simply alerting those who can correct this to the typo.
cnq - Monday, April 26, 2004 - link
Wesley,You mentioned that you disabled Cool'n'Quiet to prevent possible interference with overclocking.
I wonder if it's even worse than "interference": is it even *possible* to run Cool'n'Quiet on a heavily overclocked system? (especially one with aggressive overclocking: significantly raised HTT with lowered CPU multiplier).
This is one of those things that should be a FAQ, yet no one seems to have tried. Cool'n'Quiet is the perfect complement to an aggressively overclocked system: prolonging its lifespan by giving it a "breather" when just (e.g.) web browsing. But are Cool'n'Quiet and overclocking compatible?
(Pls refer to my same question in your Aopen AK89 Max review for specific technical reasons why I think c'n'q and aggressive overclocking may not be compatible. I hope I'm wrong.)
Myrandex - Monday, April 26, 2004 - link
My K8T Neo supports cool and quiet completely, and toms hardware confirms this too with an older A64 mobo roundup. Looks like a hell of a board, but I am wondering why so many reviews at Atech are run w/ Bank interleave set to disabled. I remember back in the K6/2 days, this was a major bios tweak for memory. Does it not matter, or negatively effect performance now?Jason