Überclok Ion: Midrange Overclocking, with a Warranty
by Matt Campbell on February 12, 2008 4:10 AM EST- Posted in
- Systems
System Overview
The system arrived in a plain cardboard box with the Überclok logo on the side.
Inside, the case was well-packed, along with an accessories bag, keyboard, mouse, an owner's binder, and some good advice. The accessories bag carries extra cables, DVI-VGA adapters, and the like.
The owner's binder is well done. It includes all of the personal information on the system, such as product keys, serial numbers, etc., and manuals and CDs for all components. It also has additional information about the system itself, loaded software, and some basic troubleshooting steps.
Labeled pictures of the actual case interior are included throughout. This is a very nice touch. As also seen above, Überclok warns you that overclocking beyond their limits will void your warranty. Finally, some additional installed programs are documented that actually are good additions and would not generally be considered "bloatware" (DivX, iTunes, Firefox, etc.). One thing notably missing from the Software section is a restore disk - only the O/S disk is included. Überclok informed us that they are currently working on a solution to this; once complete, they do plan to include restore disks at no extra charge. With a system of this type, we might also expect to see a few benchmark scores up front, just to give us a warm fuzzy feeling as a consumer that it has been powered up and tested prior to shipment.
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Matt Campbell - Tuesday, February 12, 2008 - link
Apologies if it was confusing, I probably could have worded it better. Suffice it to say that there's plenty of power left over :)7Enigma - Wednesday, February 13, 2008 - link
Not a problem. As I mentioned in my OP, the review was excellent. You guys are just victims of your own high standards, we have little to nit-pick other than wording and occasional typo's! :)HotdogIT - Tuesday, February 12, 2008 - link
If only you guys could take it one step farther, and do like HardOCP did back in the day... love to see you guys review the customer service. That'd be a hoot. A hoot and a half.Then again, it clearly didn't work out too well for Kyle and team...
Syran - Tuesday, February 12, 2008 - link
They used to do Customer Service stuff on AT back in the day on motherboard reviews, and some system builds too. Would definitely like to see that if I'm to think about recommending the possibility of this company to friends; so that I can avoid long-distance support.Uberclok - Tuesday, February 12, 2008 - link
On the subject of long-distance support, I can assure you that we won't ever out-source our phones overseas. We know how quickly an aggravating customer support experience can lose customers for us, so we will always make sure our phone reps:A. know what they're talking about, and
B. can be easily understood.
Also, we C. feed them well - a happy rep is a helpful rep.
- Thomas Glen
Uberclok
(877) 211-4235
crimson117 - Tuesday, February 12, 2008 - link
I think by "long distance support" he meant he could recommend you guys as system builders for his friends, rather than him building and supporting custom systems for his friends. Kind of like how system builders will often recommend Dell or someone else for simple systems, purely so they don't have to support it themselves.But it's nice to know you guys do feed your reps :) Otherwise they start eating each other, and you often lose your best ones to less technically inclined - but hungrier - reps.
CyberHawk - Tuesday, February 12, 2008 - link
What a backround O_oWhere could I get one like that?
caliche - Tuesday, February 12, 2008 - link
That's a wallpaper from the PC game Hellgate London.http://www.hellgatelondon.com/media/wallpaper">http://www.hellgatelondon.com/media/wallpaper
I have not played the game so I can't vouch for it, but it does have some very nice "Techno Gothic" style artwork.