The Keyboard

The most controversial aspect of the first iPhone was its virtual keyboard. Prior to the iPhone, smartphones shipped with physical keyboards that were both useful and a hindrance. A standard keyboard remains fixed in place, regardless of the application you’re running. For dialing a number, a QWERTY keyboard is mostly useless, but while entering a web address a dedicated “.com” key would be very useful. Unfortunately with a fixed keyboard, a number of compromises have to be made - something Apple wasn’t willing to deal with.

The iPhone’s virtual keyboard proved to be a non-issue, provided that you put in the requisite time to learn how to type on it. Apple’s suggestion of starting by typing with one finger for a few days, then moving to one thumb then two thumbs is absolutely the best way to get acclimated to the keyboard in my opinion. The problem is that you’ll have to put in the work in order to get good at the keyboard, and if you’re not the type of person that can do that for a week then you’ll find the iPhone’s virtual keyboard quite frustrating.

I got my first Blackberry back when I was in college because the engineering buildings didn’t have WiFi in most of them and I needed a way to respond to emails while in class. I ended up writing bits and pieces of reviews on my Blackberries over the years and got pretty quick at typing on them.

Thus moving to the first iPhone frustrated me beyond belief, the first day using it I was afraid I wouldn’t be able to put up with the keyboard. After a few days my concerns were completely gone. After a full year of using nothing but the iPhone, I am pretty quick at typing on it. I still make tons of mistakes, way more than on my Blackberry, and I don’t type as fast as I used to on the Blackberry, but the difference isn’t enough to really hinder productivity for me.

A physical keyboard is still preferable, but what you gain by giving that up on the iPhone more than makes up for it in my opinion. Normally I’m around 30 - 50 words per minute on the iPhone but with errors, I’m definitely better on a physical keyboard but given that I’m not generally writing huge articles on the iPhone I can make do.

Bottom line: the virtual keyboard was a non-issue and continues to be one for me, but it does require patience to learn.

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  • Sunrise089 - Friday, July 18, 2008 - link

    Wow I wish I had first comment here so I could get a response.

    In Anand's otherwise near-perfect review, he talked about Exchange support but didn't cover my #1 iPhone question: does Exchange support work without the $45 Enterprise Data plan? I can't for the life of my get a conclusive answer if the Enterprise plan is required for exchange, or just required if the iPhone is going to be purchased or paid for through a business.
  • araczynski - Friday, July 18, 2008 - link

    i'm still holding out for the day the iphone comes with some real screen resolution.

    if the N810 can do much better than this, why can't the almighty apple?
  • sleepr0 - Friday, July 18, 2008 - link

    Lets see:

    - The 3G doesn't fit the old cradle and the cradle is not included - $15.
    - Old cover doesn't fit - $20.
    - Unlimited data up $10/month.
    - Text up $5/month.
    - Cellular triangulation works nearly as well as GPS.
    - 3G not significantly faster than Edge and all the new users will take a load off of the Edge network, freeing up bandwidth and making Edge a bit faster.
    - Battery life worse.

    I'll wait for Version 3, thanks.
  • wvh - Thursday, July 17, 2008 - link

    Why do you buy a new phone when you are happy with your old one – it has pretty much the same functionality anyway? What is wrong with all those people who buy something just because Apple (or whoever) releases it? All these morons queueing up, did they all accidentally happen to break their phone the day before?

    It's a nice in-depth article, no remarks there, I've just heard enough already about this consumer hype. It's just talking people into fake needs.

    Blast me for being negative, but you know I'm right.
  • michael2k - Friday, July 18, 2008 - link

    The problem is that people aren't happy with their old one, and it doesn't have the same functionality, so that is why they queue for the iPhone. So essentially all your base assumptions are wrong.

    There is nothing wrong with these people; there is something wrong with the RZRS et al they already own, because they were broken the minute they bought them. No accident, they were just made that way.
  • Giacomo - Friday, July 18, 2008 - link

    No, actually you aren't right. You could be, if we were here to make free-philosophy, but that's not the case, we're here to talk about hardware (and related).

    So then, you are accusing the mass of an excess of "hype" around the iPhone, and well, while it's definitely true that many of those people will buy it for "trendy" purposes, there are surely others (like me) who are about to buy it because they just like it and could benefit from it. In my particular case, I have lost my iPod Mini (...) and my cellphone is at its 4th year of life, with the keyboard almost died (intense 20.000+ sms usage in these years). The iPhone, by simply being, to me, an iPod which calls and writes sms, is great to have both the devices in the "main" pocket.

    Full comfort over the whole year (no matter what clothes I'm wearing, the front/right pocket does ALWAYS have my cellphone inside, and thanks to the iPhone, the iPod as well), a brilliant keyboard for my heavy SMS usage, and I could be happy without anything else. Plus, there's something else actually, and I'll surely enjoy.

    If we had to think like you in your post, we should all tell you: Why do you read Anandtech? You can live with a 5 years old PC without problems nor upgrades, if you just use some Office, browse the web and check your mail. If you game, well, that's energy consuming, money-wasting, time-wasting, and you should quit. But, of course, none in here would say that to you, neither would I.

    Regards

    Giacomo
  • scottwilkins - Thursday, July 17, 2008 - link

    First, I've had AT&T for years. Never stepped in a store, and never talked with them about a purchase. They were very helpful and darn quick about replacing my wife's phone when it died. AT&T is the easiest to work with (and I work with most of them because I support a lot of folks on different networks) Plus, the AT&T signal in the places I go beats out all others hands down. So for you to say their signal is bad is very objective and quite stupid, since you did it only probably in one room and not overall.

    Also, your indications that other phones can't do what the iPhone can do are all false. One thing the iPhone CAN'T do that many many other phones can do is change. It can't change it's interface to suit other purposes, it can't change it's battery, and it can't change carriers. The 3G's only add over the old iPhone is 3G and GPS. All other features are software, and now available on the original iPhone. So an upgrade is useless until you contract is up.

    Apple is a closed box. I prefer freedom.
  • michael2k - Thursday, July 17, 2008 - link

    Uh, with a soft interface and touchscreen, the iPhone is just about the only device where it's interface can change as needed; you get two buttons when in Camera mode, 20+ in Calculator mode, 26+ in note-taking mode, etc.
  • Ryl3x - Thursday, July 17, 2008 - link

    I will buy at lunch. I read alot of reviews over the web including sites that dedicate themselves to phones. I found this to be one that i could relate to. Thanks.
  • DeesTroy - Thursday, July 17, 2008 - link

    My younger brother works for Garmin. You almost certainly won't get voice directions, at least not for free. The licensing agreements with the few companies that make the maps used in mapping software (e.g. Navteq) are very specific about what you can and can't do with the maps they provide. The mapping companies currently charge significantly more if you want to do voice directions. Nokia's purchase of Navteq makes a huge lot of sense given what one can do with maps, a GPS, and Internet all in one package. All of this is probably part of the reason that Garmin is getting into the phone business with the nuvifone.

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