AT&T: The iPhone’s Worst Feature?

When I originally reviewed the iPhone I felt that the voice quality was reasonable, it wasn’t great but it wasn’t terrible either. Since then I noticed that the voice quality not only tends to vary a lot more than any of my phones in the past, but at its worst, the original iPhone’s voice quality is pretty bad. It’s not an issue of volume, it’s an issue of clarity. At its worst, everyone comes through sounding like they are talking with a mouthful of food - their voices are just muffled/slurred. A friend of mine has huge lips and listening to him talk is already difficult, but on the first iPhone I can barely understand him. At its best, the original iPhone is merely average when it comes to voice quality.


That's not uncommon on AT&T

The iPhone 3G addresses this issue in a major way - both receiving and transmitting voice quality is significantly improved. I can’t certifiably say that the problems have been fixed completely, it’s noticeably better - to the point where people I talk to regularly on the phone have noticed the improved quality. I will say that there are still difficulties understanding some people but it’s unclear whether or not that’s an AT&T/iPhone 3G issue or an issue with the other end of the line.

Then we get to AT&T itself. When the iPhone was announced as an AT&T/Cingular exclusive, many groaned but admittedly I didn’t really understand the complaint. I hadn’t been on Cingular in a few years and whenever I roamed on their network it seemed fine. I assumed it was simply a case of things getting blown out of proportion, after all, how bad could it be? Ohgod it’s horrible.

AT&T’s network coverage is just not good; my friends on Verizon or Sprint always have better coverage than me, and my old T-Mobile phones fair a lot better than when I’m on AT&T. Whenever I’m in a place where I get zero coverage, anyone near me with a Verizon phone always has full strength.  Granted there are areas where I've got no issues with coverage, quite a few at that, but for me and others I know - AT&T always seems to have worse coverage than Verizon.  Your mileage may vary depending on your location, as many have pointed out, the best I can offer is my experience.  

To make matters worse, AT&T’s coverage has gotten worse over time around my house. It’s like a Windows machine that has gone without a reinstall in a few years, performance just isn’t where it used to be.

The iPhone 3G definitely improves reception over the original phone, but doesn’t fix the underlying issues with AT&T’s network coverage. The iPhone is still good enough where I’d put up with sub-Verizon coverage on AT&T’s network and I do believe that GSM support is key, but perhaps if Apple can sell enough of these it can pressure AT&T to improve its coverage (I know, wishful thinking).

Activation, Price and Costs The App Store & Firmware 2.0
Comments Locked

55 Comments

View All Comments

  • cocoviper - Thursday, July 17, 2008 - link

    Well I think it depends on how we define free. Since you're paying so much for the iPhone's plan one would think they could (or should) include it at some point.

    The Instinct does turn-by-turn voice GPS and it's included in the phone's plan.
  • jcal710 - Thursday, July 17, 2008 - link

    Anand,

    You talked about the problems with contact syncing on Exchange. How configurable is it? Does it automatically default to your top level 'Contacts' folder in your Exchange mailbox, or can your point it somewhere else? Do you have the option of choosing whether or not to sync subfolders?
  • Griswold - Thursday, July 17, 2008 - link

    I'm glad I didnt go for the first iphone, that way I can appreciate my 3G more(besides the fact that it wasnt sold until the 11th of july in this country and I would have been forced to import one and jailbreak it).

    Anand, your friend with the huge lips doesnt listen to the name of S.Tyler by chance? :P
  • ViRGE - Thursday, July 17, 2008 - link

    Anand, do you know if Apple's A-GPS implementation requires cellular network access? Some do, others can revert to traditional GPS operation if there's no cellular network to offer location assistance. I'm curious which of this it is
  • Obrut - Thursday, July 17, 2008 - link

    So how is it even remotely possible that there hasn’t been a real iPhone competitor in the year since the original’s release?

    Nokia N95 8GB is far superior to iPhone and it was released even before the first iPhone.
    It's right to say there's no competition here. Apple need at least 3-4 more years to be truly competitive to Nokia. I think iPhone is better solution for americans. In Europe you need 3.5G or 4G phone to be truly connected.
  • michael2k - Thursday, July 17, 2008 - link

    You're serious aren't you?

    Let us count the ways then:
    iPhone screen resolution is 2x the Nokia screen resolution
    iPhone is nearly half as thick as the Nokia
    CPU of nearly twice the speed

    The Nokia's one physical advantage is the 5MP cammera (which is only possible because the Nokia is twice as thick).
  • Obrut - Friday, July 18, 2008 - link

    OK, let's count, Michael...

    1. Screen resolution is bigger and it should be simply because the display is much bigger. The display is much bigger because it's a touchscreen, though not big enough for my fingers.
    2. iPhone is thin and that's because it has merely 4 buttons and a low profile, low-end camera. By the way how do you play games without buttons?
    3. Speaking of games how do you play OpenGL games? I play Quake 2 with full lighting effects and FSAA at 40 FPS. What about the JAVA games?
    4. N95 8GB is a dual CPU solution (2 x ARM 11 @ 332MHz) hence no lower performance here.
    5. The 5MP camera of N95 8GB is more that just megapixels - it has Carl Zeiss optics, decent flashlight and can capture movies at 640x480@30FPS. In addition - correct me if I'm wrong but I don't see the front camera which every decent 3G phone has. How can I make a video call with iPhone? After all this is one of the best 3G features.

    I can continue counting the battery, office productivity and so on, but this is not the place. I don't want to engage in a Nokia vs. Apple or N9x vs. iPhone battle here. I just don't like statements like "there's no competition", "best phone ever" etc. The most accurate thing to say is that iPhone is the best touchphone to date.
  • Griswold - Thursday, July 17, 2008 - link

    Why talk if you dont know what you're talking about? 3.5G is called HSDPA (an extension to UMTS) in europe, which is supported by the iphone 3G. 4G isnt even available yet, think 2010 for commercial use, so why mention it?

    Why is there no competition? Because none of the competition has a smartphone that comes with this usability. All the other phones can do the same or more, yes. But all of them feel clumsy like a brick when using them. That is why there is no competition. And this comes from somebody who truly doesnt like apple and its godfather jobs...

  • cocoviper - Thursday, July 17, 2008 - link

    Speaking of not knowing what you're talking about...

    HSDPA isn't 3.5G, it's definitely AT&T's 3G and that is what the iPhone 3G supports. That's the 3G that Anand complained is not really that much faster.

    If there were a "3.5G" in AT&T's portfolio it would be HUPSA (the one that they just upped the offered speeds on.) However AT&T currently doesn't offer any phones that are HUPSA capable. They only have a couple of Aircards for laptops.

    And yes, 4G is available in many parts of the world besides the US my friend. WiMax alone is deployed 119 countries currently. LTE is the only 4G that's "not even available yet," and that's because it's yet to be developed. (LTE isn't even into the whitepaper stage yet.)

    So don't slam other people especially since there's always someone that will know more than you.

    sources -> http://www.roughlydrafted.com/RD/RDM.Tech.Q1.07/93...">http://www.roughlydrafted.com/RD/RDM.Te...A0BF6-62...
    http://www.ctia.org/consumer_info/wow/index.cfm/20...">http://www.ctia.org/consumer_info/wow/index.cfm/20...
  • cocoviper - Thursday, July 17, 2008 - link

    *HSUPA not HUPSA :-P

Log in

Don't have an account? Sign up now