AT&T: The iPhone’s Worst Feature?

When I originally reviewed the iPhone I felt that the voice quality was reasonable, it wasn’t great but it wasn’t terrible either. Since then I noticed that the voice quality not only tends to vary a lot more than any of my phones in the past, but at its worst, the original iPhone’s voice quality is pretty bad. It’s not an issue of volume, it’s an issue of clarity. At its worst, everyone comes through sounding like they are talking with a mouthful of food - their voices are just muffled/slurred. A friend of mine has huge lips and listening to him talk is already difficult, but on the first iPhone I can barely understand him. At its best, the original iPhone is merely average when it comes to voice quality.


That's not uncommon on AT&T

The iPhone 3G addresses this issue in a major way - both receiving and transmitting voice quality is significantly improved. I can’t certifiably say that the problems have been fixed completely, it’s noticeably better - to the point where people I talk to regularly on the phone have noticed the improved quality. I will say that there are still difficulties understanding some people but it’s unclear whether or not that’s an AT&T/iPhone 3G issue or an issue with the other end of the line.

Then we get to AT&T itself. When the iPhone was announced as an AT&T/Cingular exclusive, many groaned but admittedly I didn’t really understand the complaint. I hadn’t been on Cingular in a few years and whenever I roamed on their network it seemed fine. I assumed it was simply a case of things getting blown out of proportion, after all, how bad could it be? Ohgod it’s horrible.

AT&T’s network coverage is just not good; my friends on Verizon or Sprint always have better coverage than me, and my old T-Mobile phones fair a lot better than when I’m on AT&T. Whenever I’m in a place where I get zero coverage, anyone near me with a Verizon phone always has full strength.  Granted there are areas where I've got no issues with coverage, quite a few at that, but for me and others I know - AT&T always seems to have worse coverage than Verizon.  Your mileage may vary depending on your location, as many have pointed out, the best I can offer is my experience.  

To make matters worse, AT&T’s coverage has gotten worse over time around my house. It’s like a Windows machine that has gone without a reinstall in a few years, performance just isn’t where it used to be.

The iPhone 3G definitely improves reception over the original phone, but doesn’t fix the underlying issues with AT&T’s network coverage. The iPhone is still good enough where I’d put up with sub-Verizon coverage on AT&T’s network and I do believe that GSM support is key, but perhaps if Apple can sell enough of these it can pressure AT&T to improve its coverage (I know, wishful thinking).

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  • michael2k - Thursday, July 17, 2008 - link

    Like it or not, the iPhone is hardware.

    AnandTech is run by Anand, and whatever strikes his fancy (be they MacBook Airs or iPhones) gets reviewed.
  • imaheadcase - Monday, July 21, 2008 - link

    "Like it or not, the iPhone is hardware.

    AnandTech is run by Anand, and whatever strikes his fancy (be they MacBook Airs or iPhones) gets reviewed. "

    Yes its hardware, so is a toaster..I away his review on the latest model toasters that come out, as well as the top of the line flashlights... i rest my case.
  • robinthakur - Thursday, July 17, 2008 - link

    Its sad that you aren't realistic enough to know that currently lots of people are looking for a decent and unbiased iPhone 3G review, and Anandtech (A technology site I recall) offers a very good and highly technical review, the best I've seen. Where's the issue there? Are you annoyed that the iPhone is again in great demand and in the news? Its hardly the iPhone's fault that the HTC *fill in this weeks model* garners about as much press attention as a comeback by Kelly Clarkson, its fundamentally outdated and playing catchup to the new kid on the block.
  • Griswold - Thursday, July 17, 2008 - link

    You really need to roll over and die.
  • at80eighty - Thursday, July 17, 2008 - link

    you ungrateful morons don't seem to get a simple fact. this site is FREE

    Anand & Co. owe you nothing & yet they keep putting up good/great articles

    Lately all i see is whine & cheese about how anandtech has lost its hardware focus , while commenting in 'the third' article of hardware

    more often than not this is a one stop place for getting your info. don't like it , don't click.

    and im not a mindless fanboy - someone here was recently criticizing the AT staff over something , but he made clear , precise & constructive points why he felt so - and thats a good way to go about it. your stale WAAWAAWAA is just a stupid annoyance
  • Dennis Travis - Thursday, July 17, 2008 - link

    VERY well said. Almost the exact words I was thinking.

    Keep up the EXCELLENT work Anand and Staff!
  • imaheadcase - Thursday, July 17, 2008 - link

    What he said, roll over and die.
  • Brianoes - Wednesday, July 16, 2008 - link

    What are you talking about? I think that Anand's article provides one of the, no, the clearest and most consise iPhone article, and I'm done hunting for them to learn some more random details that I may have been interested in. His conclusion was not the standard three paragraph garbage you see on most other review sites - thanks for the really in depth final conclusion and summary.

    The first and last good iPhone review I've read, coming from an iPod Touch user for the past three months.

    Brian
  • imaheadcase - Thursday, July 17, 2008 - link

    What am i talking about? I guess you are oblivious to the fact that the iphone is a niche market. Like every smart phone out there. Yet they review a iphone and no other phone? You know why they don't review others phones..because there are millions of sites that do that all the time.

    Stick with actually HARDWARE analysis like next to Anandtech on top of page. Leave the phones/cars/apple related stuff/ game reviews, etc to other sites who do it 24/7.

  • Goty - Wednesday, July 16, 2008 - link

    I think there needs to be some emphasis in the section dealing with reception on the fact that coverage is STRONGLY influenced by where you are. When I was at college, a large number of my friends were Verizon customers, but most dropped Verizon and switched to either Cingular/AT&T or regional carriers because Verizon coverage in the area was practically nonexistent. None of their phones got reception in any of the buildings on campus or in any most of the apartment complexes, and signal strength in open air was limited to one or two bars at best.

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