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Gigabyte Tech Support and RMA

Looking back at our Gigabyte 7VAXP (KT400) review, we see that Gigabyte didn't reply to our emails for technical support before our 72 hour timeframe was up. As you know, we only gave motherboard manufacturers 24 hours to respond due to the short time available to writing this review. Not surprisingly, Gigabyte didn't reply to any of the three different technical support emails we sent out to them. This really shouldn't be counted against Gigabyte too harshly, as the timeframe for a response was obviously limited. However, we will update this review after it's published if Gigabyte gets back to us within 72 hours. We will of course do the same with ASUS.

For those of you that didn't read about Gigabyte's technical support process from the Gigabyte 7VAXP (KT400) from a few days ago, Gigabyte's technical support form is quite long and cumbersome. However, like we mentioned before, this is actually a good way of dealing with the end user in many ways, as it makes it easier for Gigabyte to pinpoint the exact cause of a problem and provide a more meaningful solution when a detailed setup and configuration are given.

We will repost Gigabyte's RMA policy here for your reference: