nForce2 6-way Motherboard Roundup - December 2002
by Evan Lieb on December 4, 2002 6:53 PM EST- Posted in
- Motherboards
ABIT NF7-S: Tech Support and RMA
For your reference, we will repost our support evaluation procedure here:
The way our Tech Support evaluation works is first we anonymously email the manufacturer's tech support address(es), obviously not using our AnandTech mail server to avoid any sort of preferential treatment. Our emails (we can and will send more than one just to make sure we're not getting the staff on an "off" day) all contain fixable problems that we've had with our motherboard. We then give the manufacturer up to 72 hours to respond over business days and will report not only whether they even responded within the time allotted but also if they were successful in fixing our problems. If we do eventually receive a response after the review is published, we will go back and amend the review with the total time it took for the manufacturer to respond to our requests.
The idea here is to encourage manufacturers to improve their technical support as well as provide new criteria to base your motherboard purchasing decisions upon; with motherboards looking more and more alike every day, we have to help separate the boys from the men in as many ways as possible. As usual, we're interested in your feedback on this and other parts of our reviews so please do email us with your comments.
ABIT's RMA policy is a very unique one among motherboard makers. You can take a look at ABIT's U.S. RMA policy, aptly dubbed eRMA (Express RMA) here.
ABIT's eRMA guarantees two critical things that most other motherboard makers are too shy or unwilling to make:
1. ABIT clearly explains that they will accept and process direct RMAs.
2. ABIT guarantees a 10-day turnaround policy on all RMAed motherboards.
ABIT's RMA and warranty information are also easily accessible on their U.S. web site by simply clicking the eRMA hyperlink at the left-hand corner of the page and cycling through each category. All in all, ABIT has done a great job making their RMA and warranty information easily available and understandable on their web site, which is a huge advantage over other top tier motherboard manufacturers.
ABIT's tech support isn't as impressive as far as available information on their web site. However, there is an email address you can use if you need to write to tech support, which is technical@abit-use.com. You can also reach ABIT in the U.S. by phone at (510) 492-0968 as well. Their hours are pretty good too; 9:00am to 6:00pm (although ASUS's phone hours are a bit better in the U.S.).
As far as email tech support response time was concerned, we were delighted to see ABIT reply so quickly, clocking in at 22 hours. Tech support was friendly and very helpful in general, and they indeed answered our question correctly. All in all, it was a good experience, especially knowing that they took less than a day to reply.
ABIT's RMA policy is unmatched in the U.S.; no other motherboard manufacturer comes close. In combination with their timely tech support reply, we feel ABIT is one of the best (if not the best) motherboard manufacturer to turn to for motherboard customer service and support in the U.S.
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c627627 - Monday, July 21, 2003 - link
MSI contradicts your reviewhttp://www.anandtech.com/mb/showdoc.html?i=1759&am...
You say:
"12/04/02 UPDATE: MSI sends word that the K7N2-L indeed does not have a PCI bus lock at 33MHz."
To this day, that was used as ultimate proof that the original MSI nForce2 mobo does not have a PCI lock.
Today MSI Senior Moderators said:
"they are wrong,and who ever told them it did not from msi"
(!)
Source:
http://www.msi.com.tw/program/e_service/forum/thre...
Won't you please settle this for us.