ASUS A7V600: Feature-Laden – Value-Priced
by Wesley Fink on August 17, 2003 10:27 PM EST- Posted in
- Motherboards
ASUS A7V600: Tech Support and RMA
For your reference, we will repost our support evaluation procedure here:
The way our Tech Support evaluation works is first, we anonymously email the manufacturer's tech support address(es), obviously not using our AnandTech mail server to avoid any sort of preferential treatment. Our emails (we can and will send more than one just to make sure we're not getting the staff on an "off" day) all contain fixable problems that we've had with our motherboard. We allow the manufacturer up to 72 (business) hours to respond, and then we will report whether or not they responded within the time allotted, and if they were successful in fixing our problems. In case we don’t receive a response before the review is published, any future responses will be added to the review, including the total time it took for the manufacturer to respond to our requests.
The idea here is to encourage manufacturers to improve their technical support as well as provide new criteria upon which to base your motherboard purchasing decisions. As motherboards become more similar everyday, we have to help separate the boys from the men in as many ways as possible. As usual, we're interested in your feedback on this and other parts of our reviews, so please do email us with your comments.
ASUS' RMA policy is pretty straight forward, as follows:
"Please provide the following information so that we may process your request for warranty repair service. Once we have obtained that information from you, we will issue an RMA # and provide the proper shipping instructions. Please read and provide all of the information below. We cannot complete your request, if all of the information below is not
PLEASE PROVIDE US WITH:
1. THE MODEL & SERIAL NUMBER OFF OF YOUR PRODUCT model (name of product) serial# (10 digits/characters long, no dashes).
2. YOUR FULL NAME/NAME OF COMPANY (Only provide company name if the shipping address is to a company).
3. YOUR SHIPPING ADDRESS (no PO boxes please).
4. YOUR DAYTIME PHONE/FAX NUMBER.
ASUS Computer International (USA) is a warranty repair service center. Please contact place of purchase for credit, refund, upgrade, or advance replacement. Asus does not provide these services under any circumstances.
ASUS Does not cover physical damage. Please refer to page 2 of your users manual. There is a $15.00 fee to replace a broken socket. There is a $40.00 fee to repair all other physical damage. If a product is not repairable, the product will be sent back to the customer. If a product is sent in with physical damage and is not accompanied with a payment, the product will be rejected and customers will not be reimbursed for shipping charges. A payment can be made by check, money order (payable to ASUS), or a credit card#. The payment must be sent in with the damaged product. Customers from Canada must make payments with a credit card#."
This is a fairly straightforward RMA policy, with nothing unusual that stands out. As is the norm with motherboard manufacturers, you're required to provide quite a bit of information in regards to exactly what has to be RMA’d. Everything else is self-explanatory.
Even after their web site redesign in the past few months, ASUS still hasn't listed any real type of RMA policy on their web site. Anandtech has been critical of ASUS on this issue for months now, but still, nothing has changed.
ASUS' tech support response time did not improve from the last time that we looked at an ASUS motherboard. At that time, ASUS had missed our 72-hour deadline. The same pattern was repeated this time around, with ASUS completely missing our 72-hour deadline yet again. After so many missed tech support emails, it's clear that your expectation with ASUS should be this: your technical problem may get a reply some day! We'll let you know how long it takes ASUS to respond to this email. Hopefully, ASUS won't take more than 11 days to respond, like they did the last time we tracked an email to conclusion.
UPDATE 8/22/03: Asus finally replied to our Tech Support email request 18 calendar days after it was sent.
While ASUS' RMA policy isn't too different from other top-tier motherboard makers, their tech support is still severely lacking, if not the worst in the industry. We sincerely hope that Asus takes these issues seriously, and finally, make efforts to fix a problem that has driven away many potential customers.
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unclefreaky - Tuesday, March 30, 2004 - link
on your asus a7v600 review and testing what where all the bios settings on it. i have one and a radeon 9800pro and it will not run it beeps and no boot i can get to bios but not to windows ive trie everything with no luck and tried other videocards but no luck unless they run at 4x agpim not the only person with this issue and it would help out greatly if you could provide those bois settings we get no reply from asus tech and ati and via havent suggested anything helpful
please help the world and i on this issue
Anonymous User - Monday, September 29, 2003 - link
Somebody asked who uses these motherboards. Well, I've got the Asus A7V600 and until now I haven't seen any motive to feel bad about it. I've read some articles, all of them say the board has a poor performance. 'It's very disappointing' it's said. So, I went to see the benchmarks' results and the difference between the best scores (Nforce 2 based boards included) and the Asus board. I've found it's usually less than 5/6%. Does anybody really notice the difference when running any application or game? What about stability? Isn't there any kind of score for stability? If my system crashes I'll certainly notice. And I haven't had any crash till now, even with my Barton 2500+ running at 2.2 GHz. By the way, in Portugal, Asus A7V600 costs about 30% less than Asus A7N8X Deluxe and about 40% less than MSI KT6 Delta. And the Oscar goes to...sprockkets - Monday, August 25, 2003 - link
Whoops on the post. According to the instructions, you setup raid on the built in bios for it by via.According to Intel, kernel 2.4.20 has built in support for SATA drives, at least for their 865 chipset, but should work fine for VIA.
sprockkets - Monday, August 25, 2003 - link
KF - Friday, August 22, 2003 - link
If Windows can use any HD without a HD controller driver, it is a new one on me. Same for linux. This goes for SCSI as well as IDE. What Windows can do is use a driver that is built in, and some common controllers (like VIA, SIS, Nvidia)emulate a basic old HD controller that goes way back, although to get higher performance the manufacturers provide other drivers. Adaptec, Promise and Highpoint need unique drivers even for their straight HD controllers, let alone the RAID versions, although Windows XP at least has lots of drivers for these. I believe linux is the same. That would make all HD controllers "just typical cheap Taiwanese software based crap."These mobo reviews virtually never check to see if the RAID works even in Windows. No one knows for sure what functions are done in software; people are just guessing or assuming. In general, manufacturers only provide drivers for Windows based systems, and some individual has to write a driver for linux.
Anonymous User - Wednesday, August 20, 2003 - link
SuSE linux like windows should be able to raid it without hardware support, though can't say for sure?Anonymous User - Wednesday, August 20, 2003 - link
Is the Serial RAID hardware or software based? I mean can I configure it via BIOS and install some odd OS like Linux or SCO unix that will just see 1 hard drive and have it work and copy the data to the second drive like real hardware raid? or is this just typical cheap taiwanese software based crap?And also you say its value based but what happens when I pair this up with a geforce video card? wouldn't any possible saving of money disappear into that to the point I would of been better off with a Nforce2 and get the extra performance to boot. When you claim/think about a value based PC's you gotta look at the overall picture of the machine you are building.
Anonymous User - Tuesday, August 19, 2003 - link
Jeff, stop posting, it's already known fact that Gigabyte's nForce2 U400 and other U400 motherboards perform exactly the same as Epox and ASUS's boards. Your request is useless, waste's Anandtech's time, and is getting old quite frankly.Anonymous User - Tuesday, August 19, 2003 - link
#10 has a very good point. I suggest skipping the "tags" instead to make room for some real information. The ones like "Purple, Practical, AND Performance!" feels a little bit like the cheesy article tags over at Toms Hardware. Though theirs are probably unbeatable due to the sometimes apparent language translation factor.Anonymous User - Monday, August 18, 2003 - link
just a minor request - please put the chipset somewhere in the review title like you guys used to - it makes searching through old reviews MUCH easier (ie searching for all KT600 reviews)